![]() ![]() ![]() This brainstorming wasn’t something that a single person could do. What is the story we are trying to tell?.How will their time in the waiting room connect to the meeting he is having in our space?.What do we want their eyes to be drawn toward?.We took a few steps back and thought about what experience we wanted someone to have when they enter our space. When thinking about updating a reception area, we didn’t start by looking at throw pillows online. Here are five things we did to achieve those goals (and how you can in your space as well!): We had a handful of issues that were keeping our reception area from being truly great: We began our showroom remodel with this truth weighing heavily in our minds. You can learn a lot about an organization from the first 30 seconds you are inside its space, and that impression will be stored in your subconscious forever. “You never get a second chance to make a first impression.”Īs an organization, your first impression starts as soon as a visitor steps out of her car in your parking lot, and, more importantly, when she steps into your space for the first time. The design of the space had clearly been an afterthought when the building first opened, and the priority level for the organization to update seemed nonexistent. Large stock photo posters of fake families, cute animals, and nature scenes are arrayed around the beige walls. You stumble your way to the reception desk, let them know you have arrived, and are told to sit down “‘So and so’ will be with you shortly.” The outdated pile of magazines rests on the worn out side table as you sink into a coffee-stained, waiting room chair. Your mind starts asking the age old questions: “Will it be clear where I should go? Is the person at reception going to be helpful or annoyed? Will they be expecting me?” Regardless, that same slight pit of anxiety forms in your stomach. Maybe it’s a business meeting or maybe it’s a doctor’s visit. You step into an office for the first time for an appointment. ![]()
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